All our orders are processed and shipped out within 2-3 business days. Komodo business days are Monday through Friday, excluding various holidays.

Once we process your order you will receive a carrier tracking number.

Please allow 24 to 48 hours for the tracking information to update.

If you would like to change the shipping address for your order, please get in touch with us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order.

We currently ship using USPS within the USA.  Other shipping options need to be arranged in advance, please.

The shipping methods and delivery times per region are represented by the following table:

USA 3-5 Business days

Be aware that these delivery times can become longer if your order is placed during busier periods, such as near Christmas or Thanksgiving.

If you have a suspicion of your parcel being lost or missing while in Transit, please get in touch with us by email. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us, and we will provide a replacement or refund as soon as possible.

Komodo Pickleball will happily accept returns due to a change of mind as long as the request is received by us within 30 days of you receiving the item.

The item must be returned to us in the original packaging.

The return shipping costs will be paid by the customer. Once we receive the package, the refund will be processed, and you will receive the full value of the product as a refund.

For our full Returns and Refunds policy, we refer you to our return policy here.